Damaged Goods: All orders are packed using Air Systems bags and boxes' to ensure that it arrives in perfect condition. Unfortunately, there are occasions when parcels incur damage while in transit. If a parcel shows clear signs of damage or leakage at the time of delivery, we request that you refuse the parcel.
Returns Policy: We want you to be 100% happy with your order and it is our aim to ensure that all products supplied to all customers arrive in perfect condition. If you have received your order and are unhappy with any of the products ordered we will be happily refund your money or exchange the products provided that you inform us of your intention to return the products within 7 working days from the date of your order being delivered. However, we will only reimburse the cost of returning items where they were delivered in error or the items were damaged or defective.
Price Match: We set highly competitive prices for all our products, we regularly check them against other high street competitors. If we find a national high street competitor offering a better nationwide price for the same individual product, sold with the same service conditions, we'll lower our price to match in all our shop and on our website, including when a competitor is having a sale.
Some high street competitors have a different nationwide shop price to their online price; in that instance we'll match whichever is the lower of the two in our shop and on our website.
Conditions for price matching: We don't expect you to find a lower price at another high street competitor for the same individual product, sold with the same service conditions - but if you can, we'll match the price when you buy, or refund the difference for up to 28 days after you've purchased from us when you make a price match claim.
What we mean by 'High Street competitor': High street competitors trade on the same basis as us, with premises on a high street or comparable shopping destination freely open to the public in the UK mainland. They should carry a reasonable range of goods in stock for you to buy and take away, with clearly displayed prices. Their websites need to trade under the same brand and on the same basis as their high street shops.
Outlets which trade on a different basis to us, such as those that operate only on the internet or through mail-order, showrooms attached to internet-only companies, collection points, auction sites, factory outlets, membership clubs, duty-free shops, market stalls or home shopping channels, are not deemed equivalent high street competitors. We also don't match competitors who are in administration or closing down.
We match prices publicly available to all customers, based on those displayed in a shop, on the high street competitor's own website, or the first price quoted to us over the phone. The price has to apply to an identical individual product in terms of make, model, size or colour.
Stock availability: We carry a wide range of lines, and the competitor has to have the line actually in stock (rather than available only to order) for us to match the price. For products that we deliver, we ask that the competitor is able to deliver in equivalent timescales to us, and on products that require delivery, we'll take delivery charges into account when comparing prices.